Privacy Policy

At Visy Dior Hotels International, we know your privacy matters. This notice explains, in plain terms, what information we collect during your stay and how we use it.

What Information we collect

• Contact and identity details — name, address, email, phone, and ID/passport where required by law
• Booking details — stay dates, room and rate information, preferences and special requests
• Payment details — processed securely through our payment systems
• Any information you choose to share with us — for example, dietary or accessibility needs, so we can look after you properly

How we use it

• To manage your booking, check-in, and stay
• To personalise your experience and remember your preferences
• To keep our properties and guests safe and secure
• To send you offers and updates — only if you’ve opted in, and you can opt out any time
• To meet our legal and regulatory obligations

Who we share it with

We only share your information where necessary — for example, with payment processors, the booking channel you used, or our trusted technology providers who help run our reservations systems. We never sell your personal information, and we don’t share it with unrelated third parties for their own marketing without your consent.

How we protect it

Your information is stored on secure systems with restricted access, and payment details are encrypted in line with industry security standards. Our staff are trained to handle your information carefully and only access what they need to serve you.

Your rights

You can ask us what information we hold about you, request a copy of it, ask us to correct it, or withdraw your marketing consent at any time. If you’d like your information deleted, let us know — we’ll action this unless we’re required to keep it for legal reasons (such as tax record-keeping).